Legal

Mospay Terms and ConditionsKnow Your Rights

These terms govern your use of the Mospay platform. They're written to be clear and straightforward — not buried in legal language that nobody reads. Please go through them before you register or deposit.

Last Updated: January 2025
At a Glance

What These Terms Cover

Six core areas that every Mospay player should understand before they start playing.

Who Can Register

Mospay is open to players aged 18 and above. One account per person, per household, per device. Identity verification may be required before withdrawals are processed.

Deposits and Withdrawals

Deposits via bKash and Nagad are credited instantly. Withdrawals are processed within minutes to hours depending on your account tier. No hidden fees on standard transactions.

Bonus Rules

All bonuses come with clearly stated wagering requirements. Mospay does not apply hidden conditions after a bonus is claimed. Terms are fixed at the time of the offer.

Fair Play Standards

All games on Mospay use certified random number generators or provably fair algorithms. Any attempt to manipulate game outcomes results in immediate account suspension.

Prohibited Actions

Creating multiple accounts, using bots, exploiting software bugs, or engaging in money laundering are all grounds for permanent account closure and forfeiture of funds.

Responsible Gaming

Mospay provides deposit limits, session reminders, and self-exclusion tools. These are available to every player at no cost and take effect immediately when activated.

1. Acceptance of Terms

By accessing or using the Mospay platform at mospay.vip, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. This agreement is binding from the moment you create an account or place your first bet — whichever comes first.

If you do not agree with any part of these terms, you should not use the Mospay platform. Continued use of the site after any update to these terms constitutes acceptance of the revised version. Mospay will notify registered players of material changes via email or an in-platform notification.

Plain language note: These terms exist to protect both you and Mospay. They set out what you can expect from us and what we expect from you. Nothing here is designed to catch you out — it's all written to be as clear as possible.

2. Eligibility and Registration

To register and use Mospay, you must meet all of the following conditions at the time of registration and throughout your use of the platform:

  • You are at least 18 years of age. Mospay does not permit underage gambling under any circumstances.
  • You are registering as an individual, not on behalf of a company or third party.
  • You are not on any self-exclusion list or subject to a court order that restricts gambling activity.
  • The information you provide during registration is accurate and complete. False registration details may result in account closure and forfeiture of any balance.
  • You are not a current employee, contractor, or close family member of a Mospay employee.

Mospay reserves the right to request identity verification documents at any point. This includes a government-issued photo ID and proof of payment method ownership. Accounts that cannot be verified within a reasonable timeframe may be suspended pending review.

Age verification: Mospay takes underage gambling seriously. If there is any reason to believe an account holder is under 18, the account will be suspended immediately and all funds held pending verification.

3. Account Rules

Each player is permitted to hold exactly one Mospay account. Operating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these terms and will result in all associated accounts being closed. Any balance across duplicate accounts will be forfeited.

You are solely responsible for maintaining the security of your login credentials. Mospay will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

  • Use a strong, unique password for your Mospay account. Do not reuse passwords from other platforms.
  • Do not share your account credentials with anyone, including friends or family members.
  • Log out of your account when using a shared or public device.
  • Report any suspicious activity on your account to support as soon as you notice it.

Account security tip: Mospay support will never ask for your full password. Any message requesting your password is not from Mospay — treat it as a phishing attempt and report it.

4. Deposits and Payments

Mospay accepts deposits via bKash and Nagad. These are the primary payment methods for Bangladeshi players and are integrated directly into the platform — not routed through third-party processors. Deposits are credited to your Mospay balance within seconds of a successful transaction confirmation.

The minimum deposit amount is stated on the deposit page and may vary by payment method or active promotion. Mospay does not charge a fee on standard deposits. However, your mobile banking provider may apply their own transaction charges — check with bKash or Nagad directly if you are unsure.

  • Only deposit from a payment account registered in your own name. Third-party deposits are not permitted and may result in account suspension.
  • Mospay does not accept cash deposits or transfers from unverified sources.
  • If a deposit does not reflect in your balance within 10 minutes, contact support with your transaction reference number.
  • Deposits made in error cannot always be reversed. Double-check the amount before confirming any transaction.

5. Withdrawals

Mospay processes withdrawals to bKash and Nagad. Standard withdrawal requests are processed within minutes for verified accounts. Processing times may be longer during peak periods or if additional verification is required.

Withdrawals are paid to the same payment method used for the most recent deposit, unless you have no active deposit method on file. This policy exists to prevent money laundering and protect player funds. Mospay does not charge a withdrawal fee on standard transactions.

  • The minimum withdrawal amount is displayed on the withdrawal page. Requests below this threshold will not be processed.
  • Accounts must be fully verified before the first withdrawal is processed. This is a one-time requirement.
  • VIP players at Platinum and Diamond tier benefit from priority withdrawal processing and higher daily limits.
  • Mospay reserves the right to conduct additional checks on large withdrawal requests. This is standard practice and is not a reflection on your account standing.

Bonus funds: Bonus balances cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirement. Your account balance page shows your real money balance and bonus balance separately.

6. Bonuses and Promotions

Mospay offers a range of bonuses including welcome bonuses, weekly cashback, reload bonuses, crash game bonuses, and VIP-exclusive rewards. Each bonus has its own specific terms, which are displayed at the point of claiming. The general rules below apply to all Mospay bonuses unless a specific promotion states otherwise.

  • Wagering requirements must be met before bonus-derived winnings can be withdrawn. The wagering multiplier for each bonus is stated clearly in the offer details.
  • Bonuses are available to one account per player. Claiming the same bonus across multiple accounts is considered abuse and will result in all bonuses being voided.
  • Mospay reserves the right to withdraw or modify any bonus offer at any time. Players who have already claimed a bonus will not be affected by changes made after the claim date.
  • Bonuses have an expiry period. Unclaimed or unused bonuses that expire will be removed from your account automatically.
  • Mospay may require a minimum deposit to activate certain bonuses. This is stated in the offer terms before you claim.

Bonus abuse: Mospay uses automated systems to detect bonus abuse patterns. Accounts found to be systematically exploiting bonus offers — including through coordinated play with other accounts — will have bonuses voided and may be permanently closed.

7. Gameplay and Fair Use

All games available on Mospay — including WM Live dealer tables, Crash games, 3 Gods Fishing, Teen Patti Joker, Roulette, and Exclusive titles — operate using certified random number generators or provably fair algorithms. Game outcomes are determined independently of Mospay's commercial interests.

Players are expected to use the platform in good faith. This means placing bets based on genuine gameplay decisions, not exploiting technical errors, latency, or software vulnerabilities to gain an unfair advantage. Any winnings derived from a technical error or software fault are not valid and will not be paid out.

  • Mospay reserves the right to void bets placed during a technical malfunction, regardless of the displayed outcome.
  • The use of automated betting software, bots, or scripts is strictly prohibited and will result in immediate account suspension.
  • Players who experience a disconnection during a live game should contact support with the game round ID. Mospay will review the round and resolve the outcome fairly.

8. Prohibited Conduct

The following actions are strictly prohibited on the Mospay platform. Engaging in any of these activities will result in account suspension, permanent closure, and forfeiture of any balance — including real money funds in some cases where fraud is involved.

  • Creating or operating more than one account on the Mospay platform.
  • Using the platform to launder money or process funds from illegal sources.
  • Attempting to hack, reverse-engineer, or interfere with the platform's software or servers.
  • Colluding with other players to manipulate game outcomes in live dealer games.
  • Using stolen or unauthorised payment methods to fund your account.
  • Providing false identity information during registration or verification.
  • Harassing, threatening, or abusing Mospay staff or other players through any communication channel.

Fraud and illegal activity: Mospay cooperates fully with law enforcement authorities. Accounts suspected of fraudulent activity or money laundering will be reported to the relevant authorities and all funds will be frozen pending investigation.

9. Responsible Gaming

Mospay is committed to providing a safe and enjoyable gaming environment. We recognise that for some players, gambling can become problematic. The tools and resources below are available to every Mospay account holder at no cost.

  • Deposit limits: Set a maximum daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases require a 24-hour cooling-off period.
  • Session time reminders: Receive a notification after a set period of continuous play. Configurable in your account settings.
  • Self-exclusion: Temporarily or permanently close your account. Temporary exclusions range from 24 hours to 6 months. Permanent exclusions cannot be reversed.
  • Reality checks: On-screen prompts that show your net session result at regular intervals, helping you stay aware of your spending.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for detailed guidance and support resources.

10. Privacy and Data

Mospay collects and processes personal data in accordance with its Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that policy. The full Privacy Policy is available at mospay.vip/privacy-policy.

In summary, Mospay collects data that is necessary to operate the platform, process payments, verify identities, and comply with legal obligations. Mospay does not sell personal data to third parties. Data is stored securely and access is restricted to authorised personnel only.

Your data rights: You have the right to request a copy of the data Mospay holds about you, request corrections to inaccurate data, and request deletion of your data subject to legal retention requirements. Contact support to exercise these rights.

11. Limitation of Liability

Mospay provides the platform on an "as is" basis. While we work hard to keep the platform available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, Mospay's liability to any player is limited to the amount of real money funds held in that player's account at the time the claim arises. Mospay is not liable for indirect, consequential, or speculative losses including lost profits or missed bonus opportunities resulting from platform downtime.

  • Mospay is not responsible for losses resulting from a player's failure to follow these terms.
  • Mospay is not liable for losses caused by third-party payment provider delays outside of our control.
  • Game outcomes determined by certified RNG systems are final and not subject to reversal except in cases of verified technical malfunction.

12. Account Termination

You may close your Mospay account at any time by contacting support. Any real money balance remaining in your account at the time of closure will be returned to your registered payment method, provided your account is in good standing and all wagering requirements on active bonuses have been met or the bonus balance has been forfeited.

Mospay reserves the right to suspend or permanently close any account that is found to be in violation of these Terms and Conditions. In cases of fraud, money laundering, or serious misconduct, Mospay may withhold the account balance pending investigation and cooperate with relevant authorities.

Before you close: If you are closing your account due to concerns about your gambling habits, please consider using the self-exclusion tool instead. It achieves the same result but also prevents you from re-registering during the exclusion period, which provides stronger protection.

These Terms and Conditions are governed by the laws applicable to the jurisdiction in which Mospay operates. Any disputes arising from the use of the platform that cannot be resolved through our support team will be referred to the appropriate dispute resolution process as outlined in our support documentation.

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