Mospay FAQ –
Your Questions,
Answered Fast

The minimum deposit on Mospay is ৳200 BDT. There is no maximum deposit limit for standard accounts. VIP players may have higher limits and priority processing. If you are depositing for the first time, your welcome bonus will be applied automatically once the deposit clears.

Most Mospay deposits via bKash and Nagad are credited to your account within 1 to 5 minutes. During peak hours or network congestion, it may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact live chat support with your transaction reference number and the team will resolve it quickly.

This happens occasionally due to network delays between bKash and the Mospay payment gateway. Do not panic and do not make a second deposit. Wait 15 minutes, then contact Mospay live chat support with your bKash transaction ID (TrxID). The support team can manually verify and credit your deposit within minutes. Your money is safe — it never gets lost in the system.

No. Mospay requires that all deposits come from a payment account registered in your own name. Depositing from a third-party account can result in your Mospay account being flagged for review and withdrawals being held pending verification. Always use your own bKash, Nagad, or Rocket account to avoid any complications.

Standard Mospay withdrawals are processed within 15 to 60 minutes during business hours. VIP players receive priority processing and typically see funds arrive within 10 minutes. Withdrawals submitted late at night may take slightly longer but are always processed before the next morning. Mospay does not hold withdrawals without reason.

The minimum Mospay withdrawal is ৳500 BDT. The maximum single withdrawal for standard accounts is ৳50,000 BDT per transaction. VIP players have higher limits depending on their tier. If you need to withdraw more than the standard limit, contact support to arrange a larger transfer.

Withdrawals can be held for a few reasons:

• Bonus wagering requirements have not been fully met
• The withdrawal account name does not match your Mospay account
• Your account has been flagged for a routine security review
• The withdrawal amount exceeds your current daily limit

If your withdrawal is rejected, you will receive a notification with the reason. Contact live chat support for the fastest resolution.

For most players, no additional verification is needed for standard withdrawals. However, for large withdrawals or if your account triggers a security review, Mospay may request a basic identity check. This is a standard anti-fraud measure to protect your account. The process is quick and handled entirely through live chat.

Wagering requirements (also called rollover requirements) mean you need to bet your bonus amount a certain number of times before you can withdraw it as real cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. All Mospay game bets count toward wagering unless stated otherwise in the specific bonus terms.

Yes. Mospay runs regular reload bonuses, cashback offers, and game-specific promotions throughout the week. Live casino players, fishing game fans, and crash game players all have dedicated promotions at various times. The best way to stay updated is to check the promotions section after logging in or enable push notifications on the Mospay app.

Every bet you place on any Mospay game earns VIP points. As your points accumulate, you move through VIP tiers — each tier unlocks better bonuses, higher withdrawal limits, faster processing, and dedicated account management. The VIP page has a full breakdown of each tier and what it takes to qualify. There is no application needed — progression is automatic based on your activity.

Yes, you can forfeit an active bonus through your account settings. Keep in mind that forfeiting a bonus will also remove any winnings generated from that bonus that have not yet met the wagering requirement. Your real-money balance is not affected. If you are unsure whether to keep or cancel a bonus, contact live chat support for advice before making a decision.

All Mospay games operate under strict fairness standards. Live dealer games use real physical cards and wheels — the outcome is determined by actual physical randomness, not an algorithm. Non-live games use certified Random Number Generators (RNG) that are independently audited. The RTP figures published for each game are verified and accurate. What you see on screen is exactly what is happening in real time.

Yes — all Mospay games are fully optimised for mobile. You can play directly in your mobile browser or download the Mospay app for Android for the best experience. The app offers biometric login, push notifications for bonuses, and smoother game loading compared to the browser version. All games work on standard 4G connections common across Bangladesh.

Minimum bets vary by game:

• 3 Gods Fishing and Crash Bonus — from ৳10 BDT
• Exclusive slots — from ৳20 BDT
• Roulette — from ৳30 BDT
• WM Live Dragon Tiger — from ৳50 BDT
• WM Live Baccarat — from ৳100 BDT

This makes Mospay accessible for players at every budget level.

A few simple steps keep your Mospay account safe:

• Use a strong, unique password that you do not use on other sites
• Never share your login credentials with anyone — Mospay staff will never ask for your password
• Enable biometric login on the Mospay app for faster and more secure access
• Log out of your account when using a shared or public device
• Report any suspicious activity on your account to support immediately

Change your password immediately through the account settings page, then contact Mospay live chat support to report the incident. The security team can review your account login history, freeze any suspicious activity, and help you secure your account. Act quickly — the sooner you report it, the faster the team can protect your balance.

No. Mospay never stores your bKash PIN, Nagad PIN, or any mobile banking credentials. All payment processing happens through the official mobile banking APIs. Mospay only receives a transaction confirmation — your payment details stay entirely within the bKash or Nagad system and are never visible to Mospay.