Mospay takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information. No jargon, no hidden clauses.
Here is a quick summary of how Mospay handles your personal data — full details are in the sections below.
All personal data stored on Mospay servers is encrypted at rest using industry-standard AES-256 encryption. Your information is never stored in plain text.
Mospay does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the Mospay ecosystem.
You can request access to your data, ask for corrections, or request deletion at any time. Mospay responds to all data requests within a reasonable timeframe.
Mospay only uses cookies that are necessary for the platform to function or that you have explicitly consented to. No hidden tracking scripts from unknown sources.
Mospay does not keep your data indefinitely. Retention periods are defined by legal requirements and operational necessity — nothing more, nothing less.
When data must be shared with third parties — such as payment processors — Mospay only works with verified, contractually bound partners who meet our privacy standards.
This Privacy Policy applies to all users of the Mospay platform, accessible at mospay.vip. It describes how Mospay collects, processes, stores, and protects personal data in connection with the services we provide — including account registration, gaming, deposits, withdrawals, bonuses, and customer support.
Mospay is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures. By creating a Mospay account or using our platform, you acknowledge that you have read and understood this Privacy Policy.
Plain language commitment: This policy is written to be understood by real people, not just lawyers. If anything is unclear, contact our support team at [email protected] and we will explain it to you directly.
Mospay collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors. The table below summarises the categories of data we collect and why.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communication, support, and security alerts |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits, withdrawals, and fraud prevention |
| Technical Data | IP address, device type, browser, OS | Platform security, fraud detection, and performance |
| Usage Data | Games played, bet amounts, session duration | Responsible gaming monitoring and platform improvement |
| Communication Data | Support chat logs, email correspondence | Resolving disputes and improving support quality |
Minimum data principle: Mospay only collects data that is genuinely necessary for the purposes listed above. We do not collect sensitive data such as religious beliefs, political opinions, or biometric data.
Mospay uses your personal data strictly for the purposes for which it was collected. We do not use your data for purposes that are incompatible with those original purposes without first obtaining your consent. The primary uses of your data are as follows:
Mospay may send you service-related communications such as deposit confirmations, withdrawal notifications, and security alerts. These are not marketing messages and cannot be opted out of while your account is active, as they are essential to the safe operation of your account.
Mospay processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Mospay does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard as Mospay.
No marketing data sharing: Mospay never shares your contact details with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from Mospay.
Mospay uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit mospay.vip.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Mospay platform, but some features may not work as intended. Mospay does not use third-party advertising cookies or cross-site tracking technologies.
Session cookies: These expire automatically when you close your browser. Persistent cookies used for preference storage have a maximum lifespan of 12 months and are renewed only if you actively use the platform.
Mospay retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and operational necessity. The table below outlines our standard retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Anti-money laundering legal requirement |
| Transaction records | 5 years after transaction date | Financial record-keeping obligations |
| Support communications | 2 years after resolution | Dispute resolution and quality assurance |
| Technical and usage logs | 12 months | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn | Proof of consent for regulatory purposes |
After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Mospay implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures are reviewed and updated regularly to keep pace with evolving security standards.
Data breach notification: In the unlikely event of a data breach that affects your personal data, Mospay will notify you as soon as reasonably practicable and provide guidance on steps you can take to protect yourself.
As a Mospay user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and at no cost to you.
Request a copy of all personal data Mospay holds about you.
Ask us to correct any inaccurate or incomplete data we hold.
Request deletion of your data, subject to legal retention requirements.
Ask us to limit how we use your data while a dispute is being resolved.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including profiling.
Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain the reason clearly.
Mospay is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Mospay, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.
Age verification: Mospay uses age verification checks during registration and may request additional documentation at any time. Any account found to belong to a person under 18 will be closed immediately and any funds held will be returned to the payment source.
Mospay may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or an in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the Mospay platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Mospay handles your personal information, please get in touch with our support team. We are here to help and will respond as quickly as possible.
Response time: Mospay aims to respond to all privacy-related enquiries within 5 business days. Complex data access requests may take up to 30 days to fulfil, in line with standard data protection practice.